Belher Order and Delivery Policy
Orders for Belher products can be placed both on our website and by phone, using the numbers listed on our website under the Contact section.
By placing an order, you agree to the Belher Terms and Conditions, as described on our website.
Orders placed and confirmed by phone on Monday, Tuesday, Wednesday, and Thursday until 3:00 PM, either on our website or by phone, will be shipped the same day.
Orders placed after 3:00 PM will be shipped on the next working day.
Orders placed and confirmed by phone on Fridays until 3:00 PM will also be shipped the same day, and will be delivered the following Monday.
If you change your mind after placing an order and no longer wish to receive some or all of the items, or would like to replace a product with a different one, please contact us as soon as possible using the phone numbers listed on our website in the Contact section. Our team will do their best to modify or cancel the order.
Belher delivers throughout Romania via courier service.
The delivery time is fast and does not exceed 1–3 working days from the moment the order is confirmed.
Shipping cost is 17 RON, with no additional fees, anywhere in the country.
Belher is not liable for delays caused by weather conditions, delays from the courier company, or any other circumstances beyond BelHer's control.
Belher is also not responsible for loss or theft of the package once it has been handed over to the courier.
Additionally, Belher cannot be held responsible for delivery issues or incorrectly delivered packages caused by incorrectly filled in personal delivery information (e.g., wrong phone number, incorrect address, etc.) during the ordering process.
In such cases, your package may be returned to BelHer, and you will be responsible for the shipping costs and any fees related to refunding the order amount or reshipping the package if you decide to place a new order.
For this reason, we kindly ask you to pay special attention when filling out the delivery form during checkout.
Regarding delivery tracking, if you choose courier delivery, once the package is handed over to the courier, you will receive an AWB number, which you can use to track the status and location of your parcel at any time.
In case of a delivery delay, you will be notified directly by the courier and/or by Belher.
Upon receiving your order, please carefully inspect the package before signing the delivery receipt, to check for any signs of damage, tearing, or breakage.
Shipping is free for orders over 490 RON.
In case of return, the shipping cost will be borne by the customer and will be deducted from the refundable amount.