Delivery

Belher product orders can be placed both on our website and by phone, at the numbers displayed on the website in the Contact section. When placing an order, you declare that you agree with Belher's terms and conditions, as described on our website.
Orders placed and confirmed by phone on the days: Monday, Tuesday, Wednesday, Thursday until 3:00 PM on our website or by phone will be sent to the recipient on the same day. Orders placed after 3:00 PM will be sent to the recipient the next working day.

Orders placed and confirmed by phone on Fridays until 3:00 PM on our website or by phone will be sent to the recipient the same day and delivered on Monday of the following week.

If after placing an order you change your mind and no longer want the ordered products or some of them, or want a different product than the one ordered, please notify us as soon as possible at one of the phone numbers listed on our website in the Contact section. Our colleagues will do their best to modify or cancel the order.

BelHer delivers throughout the country via a courier company.
For courier delivery, the delivery time is fast and does not exceed 1-3 business days from the order confirmation.

The shipping cost is 17 lei, with no additional fees, anywhere in the country.
Belher will not be held responsible for delays caused by weather conditions, possible delays from the courier company, or any other circumstances beyond Belher's control and not attributable to it. Belher is not responsible for theft or loss of the package once it has been handed over to the courier.

Also, Belher will not be held responsible for problems encountered or incorrect deliveries due to incorrect personal delivery data provided by users/buyers (phone number, wrong address, etc.) when placing the order, which may result in your package being returned to Belher, in which case you will bear the delivery shipping costs and any costs related to returning the value of purchased products, or a new shipping fee if you place a new order. For these reasons, to prevent unwanted issues, please pay close attention when filling in the required fields in the Delivery section when placing an order.

Regarding information about order shipping, if you choose courier delivery, once the order is handed over to the courier, an AWB number will be issued, which you can use to continuously track the status and location of your package. In case of any delivery delay, customers will be notified directly by the courier and/or Belher.

Upon receiving the order, customers are asked to carefully check the package BEFORE signing for its receipt, to see if it shows signs of tearing, breaking, etc.
For orders over 490 lei, shipping is free. In case of order return, the shipping fee will be borne by the customer and deducted from the refund amount.