Return policy

If you are not satisfied with the order placed, the product(s) can be returned to BelHer within 14 calendar days from the date you take physical possession of the products, in which case they can be replaced or we can refund their value as soon as possible, but no later than 14 days from the moment of verifying the condition and terms in which the products were returned to BelHer.

Also, before the expiration of the period during which you can return the order, the buyer must inform BelHer about their decision by completing the form whose template you can find in this section, or you can send us an email containing your decision. It is considered that you have exercised your right of return within the 14 calendar days mentioned above if the communication regarding the exercise of the right of withdrawal is sent by you before the expiration of that period. Also, it is considered that you have exercised your right of return if the products are sent back by you to BelHer before the expiration of the 14 calendar days period, according to art. 14 para. (1) of Emergency Ordinance no. 34 of June 4, 2014, regarding consumer rights in contracts concluded with professionals.

Products purchased from the online store www.belher.ro can be returned. Products purchased from the Belher physical store cannot be returned.

All products must be returned in the same condition as you received them. If the products show signs of wear, unsealing, or have been treated with styling products, a fee of 100 RON representing the resealing fee will be charged.

BelHer does not accept products that have undergone unauthorized interventions or that have been damaged by you, directly or indirectly, such as having damaged or incomplete packaging, showing signs of wear or use, scratches, chips, dents, mechanical/electrical shocks; also, we cannot accept products that are not accompanied by all accessories.

Also, all BelHer products must be returned in the original packaging in which you received them, accompanied by the original intact labels, the original warranty certificate if issued by the manufacturer/distributor, and all documents with which they were delivered to you. If the delivered products were accompanied by any gifts, when returning the products, you must also return the gifts.

All costs incurred for the return are borne by the buyer.

In accordance with the provisions of art. 16 of Emergency Ordinance no. 34 of June 4, 2014, regarding consumer rights within contracts concluded with professionals, as well as for the amendment and completion of certain normative acts, “The following are exempt from the right of withdrawal provided in art. 9-15 concerning distance contracts and contracts outside commercial premises:

(...) e) the supply of sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer;(...).

Therefore, in accordance with applicable legal provisions, for health protection or hygiene reasons, no product with a removed or altered seal will be accepted for return.

BelHer prides itself on the excellent compliance of all marketed products, and all products are rigorously checked by our team before being sent to you.

That is why, when returning a product, once it arrives at our headquarters, it is evaluated and checked by our experts to ensure the product is in the same condition as when it was sent.

If you choose to exchange an initial product, the product must first arrive at our headquarters to be checked by our experts, and only after that will the replacement product be delivered.

For orders over 600 lei, shipping is free. In case of order return, the shipping fee will be borne by the customer and deducted from the refund amount.

 

Hair extensions and ponytails:

- they can be returned within 14 calendar days from the date you take physical possession of the products;

- extensions and ponytails made from human hair represent, in accordance with the aforementioned national and European legal provisions, the category of products that cannot be returned for health protection or hygiene reasons if they have been unsealed by the consumer;

- all extensions and ponytails have a seal attaching them to the packaging, and once this seal has been removed or altered in any way, the product will no longer be accepted under any circumstances for return or exchange.

- please check the extensions at the moment you receive them, to ensure they match the model, color, and length you wanted, before removing them from the packaging, breaking the seal, or handling them in any way;

- BelHer is in no way responsible for any issues resulting from improper application of semi-permanent extensions (keratin, microring, tape, sewn) or for unsuccessful dyeing of all human hair products.

Wigs and hair accessories:

- they can be returned within 14 calendar days from the date you take physical possession of the products;

- wigs and hair accessories represent, in accordance with the aforementioned national and European legal provisions, the category of products that cannot be returned for health protection or hygiene reasons if they have been unsealed by the consumer;

- please send them back in the original packaging with the tag intact;

- wigs that have been brushed, styled, dyed, cut, or treated in any way (e.g., shampoo, conditioner, hairspray, mousse, gel) WILL NOT be accepted for return;

- please check the wig at the moment you receive it, to ensure it matches the model, color, and length you wanted, before removing the tag or handling it in any way.

Hair straighteners and curling irons:

- they can be returned within 14 calendar days from the date you take physical possession of the products;

- products must be returned in the original complete and undamaged packaging without signs of wear or excessive use, scratches, chips, dents, mechanical/electrical shocks; also, we cannot accept products that are not accompanied by all accessories;

We know that finding the perfect color is difficult, which is why Bel Her is available both by phone at the customer relations number: 0722 466 444, and at our studio on Bd. Pache Protopopescu, no. 6, Monday to Friday, 9:00 AM to 7:00 PM, where our experts will help you choose the most suitable product for you!

Also, in the same vein, you can access the tutorials on our website, which will be very helpful in using and handling our products!