Hereby, we inform you that, as a consumer, you have the option to contact a local ODR entity to resolve a dispute that you have not been able to settle directly with S.C. Beauty Innovation S.R.L..
What is ODR?
ODR is an extrajudicial procedure for resolving national and cross-border disputes concerning contractual obligations arising from sales or service contracts between a trader established in the European Union and a consumer through the intervention of an ODR entity that proposes or imposes a solution or brings the parties together to facilitate an amicable solution.
ODR entities are extrajudicial entities. An ODR entity is a neutral party (e.g., a conciliator, mediator, arbitrator, ombudsman, or an appeal chamber) used by Beauty Innovation S.R.L. to resolve disputes if the consumer decides to use the ODR mechanism. The ODR process involves low costs, a simple and fast procedure, thus being beneficial for both consumers and traders, who can avoid legal costs and lengthy trials.
How do I file a complaint through the ODR process?
If you wish to file a complaint, contact the national ODR entity below. This ODR entity will be able to provide answers to any questions related to the process.
National Authority for Consumer Protection
Aviatorilor Boulevard no. 72, sector 1, Bucharest, 011865, Romania
This ODR entity is registered in the national register of ODR entities that comply with the mandatory quality requirements established by the ODR Directive (Directive 2013/11/EU on alternative dispute resolution for consumer disputes) https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2
S.C. Beauty Innovation S.R.L.
Romania
Unique registration code: RO30499884
